New site means a few changes. We are working on fixing things to make it the best ever! Please be patient, I truly appreciate your continued support while addressing issues with the new site.
Below are some of the most common questions/concerns we're receiving:
Yes, unfortunately moving from Woocommerce to Shopify, we couldn't properly transfer your previous customer accounts over. We do still have access to all of your previous orders. Feel free to email support@blendbee if you would like us to email your past orders.
In the custom section, just select "No, I'd like to reorder a blend I already purchased." We still have ALL the ingredients we used to have, and all of your recipes on file. We just need to know the name of the tea you're wanting us to remake.
We recently updated our custom tea section as of 11/27/2019. Any custom blends created from 10/09/2019 - 11/27/2019 will not be able to reorder from your account. No problem though, just go to the Custom Blends Page and select "No, I'd like to reorder a blend I already purchased." Just enter the original tea title. We have your recipe on file. You will be able to reorder from your account after your latest order, we aren't planning any new updates soon!
We had to increase our prices due to weather, new import taxes and tariffs, most of our ingredients increased between 30-250%. Certain areas where our crops are grown received terrible weather, yielding very small crops, which caused huge demand. Such as cardamom and cornflower, which increased a whopping 250%. There were also new import and tariffs put into the works, which raised costs significantly as well. With our previous pricing, we were losing money. I put off raising prices as long as I could. Thank you so much for understanding.
Please pray for less fires and floods around our planet.
With the new site we narrowed down the most popular ingredients used in the past 5 years. We do still have all the ingredients we had previously. You are welcome to add ingredients you don't see in the notes section.
We do have a strict rule of 10 max ingredients, so just be sure you're not over that number when adding more to the notes.
Yes, you need to sign up again. We don't have access to payments, so you will need to sign back up. This new monthly club offers you more flexibility with your account. You can select frequency, and also be able to update it at your leisure. Check your inbox, I sent instructions for signing up with a new account, along with a code for you, my loyal subscribers, to use. If you can't find the email, shoot me a message firstname.lastname@example.org.
You will be charged immediately at sign-up, this will be held until the next shipment. I will adjust your payment schedule accordingly so you are charged on the 1st of the month thereafter, unless you request a different date to be charged.
Yes, that is my cheeky sister company, with titles like "Chai F******* Harder" & "Filthy Mofo". I chose to keep the brands separate. You can find ModestMix Teas on ModestMix.com or on Esty. These are hilarious personalized gifts! Follow on Instagram & Facebook
Of course we do!
Yes! Happy to help!
Subject: Help with custom tea blend
Include in email:
If stored in a cool/dark place out of direct sunlight, your tea will stay fresh for 18 months (from date of shipping). Every blend is made fresh to order. Tea never "goes bad" it will just start to lose flavor over time. Just like any other dried herb in your kitchen.
We will do our best, but can't guarantee it! Mind you, a lot of other companies use artificial flavors and additives to their blends to make them taste a certain way. We don’t carry those ingredients. We may be able to nail the blend, or get close to it. Just know, our version is going to be made with only the highest quality ingredients. No artificial flavors, no sugars, etc.
Dried fruits (ie. apple pieces, strawberry pieces, etc) are only in tea blends for looks. Blends with fruit pieces are always sprayed with a flavor extracts. We will more than likely have the organic flavor extract you’re after. Try steeping a couple tiny pieces of apple or some raisins in water, you’ll quickly learn, no flavor is derived. If you want strawberry tea, add strawberry extract.
YES! First name's or nicknames work best as they are used within the description of the label. Every product has a "Personalize your label (first name)" option.
USPS First Class (2-5 days): Best option for under a pound
USPS Priority (2-3 days): Automatically applied to orders over a pound
USPS Priority Mail Express (1-2 days)
Hold that thought, we are working on it.
We do offer wholesale to businesses, please contact email@example.com. We are happy to work with your company creating your own personalized tea blends. We also have many businesses that sell our teas (coffee shops, tea shops, student stores, etc.).
Any other questions you may have, please send them to firstname.lastname@example.org. Thanks, and hope your day is Tea-riffic!!