Updated October 13, 2019
New site means a few changes. We are working on fixing things to make it the best ever! Please be patient, I truly appreciate your continued support while addressing issues with the new site.
Below are some of the most common questions/concerns we're receiving:
My discount code isn't working, I have custom teas in my cart?
Currently, if you have any custom blends in your cart, the discount coupons aren't working. This is because we used an app to build the custom blend section, and the site isn't "seeing" it as a product. We are working on a fix now.
Work-around: I have discounted the custom teas (2oz+), place a separate order for customs (until we fix this issue). So sorry, new site means we are going to run into a couple snags!
I'm trying to login to my account, but it's gone?
Yes, unfortunately moving from Woocommerce to Shopify, we couldn't properly transfer your previous customer accounts over. We do still have access to all of your previous orders. Feel free to email support@blendbee if you would like us to email your past orders.
I want to build a blend I made in the past?
In the custom section, just select "No, I'd like to reorder a blend I already purchased." We still have ALL the ingredients we used to have, and all of your recipes on file. We just need to know the name of the tea you're wanting us to remake.
There used to be more ingredients to select from?
With the new site we narrowed down the most popular ingredients used in the past 5 years. We do still have all the ingredients we had previously. You are welcome to add ingredients you don't see in the notes section.
We do have a strict rule of 10 max ingredients, so just be sure you're not over that number when adding more to the notes.
I'm a monthly tea subscriber, do I have to resign up?
Yes, you need to sign up again. We don't have access to payments, so you will need to sign back up. This new monthly club offers you more flexibility with your account. You can select frequency, and also be able to update it at your leisure. Check your inbox, I sent instructions for signing up with a new account, along with a code for you, my loyal subscribers, to use. If you can't find the email, shoot me a message email@example.com.
You will be charged immediately at sign-up, this will be held until the next shipment. I will adjust your payment schedule accordingly so you are charged on the 1st of the month thereafter, unless you request a different date to be charged.
You used to have ModestMix Teas (NSFW) on BlendBee?
Yes, that is my cheeky sister company, with titles like "Chai F******* Harder" & "Filthy Mofo". I chose to keep the brands separate. You can find ModestMix Teas on ModestMix.com or on Esty. These are hilarious personalized gifts! Follow on Instagram & Facebook
Do you offer free shipping?
Of course we do!
- Free shipping on orders over $25 after any discounts to USA
- Free shipping on orders over $100 after any discounts Internationally
How long will my order take to ship?
- Orders are processed Monday - Friday, we are closed Sat - Sun
- Custom teas take time, expect shipping to be 3-7 business days.
- Premade blends are also handcrafted to order and need 2-4 business days to ship.
- Handcrafted teas take time, but they are well worth the wait!
How do I reorder my custom blend?
- We keep every recipe on file, so if you like the blend just as you originally made it we can recreate it for you.
- Go to: Custom Blends page "Let's get started"
- Is this a new blend? "No, I'd like to reorder a blend I already purchased."
- Select the size you would like (1 oz, 2 oz, 4 oz, 8 oz).
- Enter the Tea Title of the blend you previously ordered
- In the notes section, you can let us know if there are any updates to the blend. If it is under a different name, etc. Custom Blends are stored by first & last name of the original blend.
I put more than 10 ingredients in my custom tea, what now?
- Our Tea Maker will choose the best 10 from what you have chosen. This could be a decision based on flavor or benefit, whichever makes the most sense for that particular blend.
- We only allow 10 ingredients for custom blends, for several reasons.
Flavor: less is more. Too many ingredients muddle the flavor.
Benefit: with more than 10 ingredients, you aren't getting the full beneficial impact per teaspoon of tea. Less is more is always the rule.
Difficulty: Creating 1 ounce of tea with more than 10 ingredients just doesn't work. We are not magicians, although, that would be so cool!
There are so many ingredients to choose from, what do I do?
First rule: Less is more. Choose up to 10 ingredients maximum.
Choose by flavor: We broke down the sections into flavor profiles. Each ingredient will show it's flavor profile and most prominent benefits. Take your time and read through to narrow down your choices. Taking note on the ingredients that really spoke to you.
Choose by benefit: The most prominent benefits are listed with each ingredient. Take note of the ingredients that have the benefit you're after and keep in mind how they would taste together.
1st decide: Caffeine free or Caffeinated
Caffeinated Black Teas: Black teas tend to be more rich and robust in flavor.
Caffeinated Green Teas: Green teas tend to be more bright and astringent in flavor.
Caffeine Free Teas: Red teas have a warm earthy flavor, decaf green tea is a very mild green tea.
Floral: Think Rose and Lavender, these will add floral notes to your tea.
Fruity: These options will all have mild fruity flavors with the exception of hibiscus (technically a flower), but it's flavor profile is very bright and tart, almost berry like. We LOVE hibiscus.
Earthy: All our herbs, roots and earthy seeds provide an earthy and herbaceous flavor profile, with a lot of benefits. Read through them and try to select only a few to add for benefit purposes.
Minty: Peppermint and Spearmint add a great minty flavor to your tea.
Spicy: Like chai? This is you section filled with cinnamon, cardamom, ginger, etc.
Warm: This is where you'll find anise, cacao, marshmallow, all adding a warm, rich, creamy or sweet note to your tea.
Sweet: Stevia leaf & Licorice root. Our stevia leaf is unprocessed, bright and green, the way it should be. We only add a tiny pinch to the blend. Licorice root is sweet and creamy, the root of licorice doesn't taste like licorice, it's just lovely. For licorice flavor add fennel and/or anise from the 'Warm' section.
Extracts: Make your blend pop with 1-3 of our flavor extracts. Try to choose an extract that compliments the other ingredients you chose.
Example: Fruity flavor profile, choose a fruity extract (Hibiscus + Raspberry extract). Spicy & warm flavor profile, choose warm flavors (vanilla, chocolate, pumpkin, caramel). You get the idea..
I don’t know what to put in my custom blend, can you help me?
Yes! Happy to help!
Subject: Help with custom tea blend
Include in email:
- What type of tea are you looking to create?
- Any special benefits you’re after?
- Flavors you love?
My favorite tea was discontinued, can you help me recreate it?
We will do our best, but can't guarantee it! Mind you, a lot of other companies use artificial flavors and additives to their blends to make them taste a certain way. We don’t carry those ingredients. We may be able to nail the blend, or get close to it. Just know, our version is going to be made with only the highest quality ingredients. No artificial flavors, no sugars, etc.
Why don’t you have fruit as one of your custom options?
Dried fruits (ie. apple pieces, strawberry pieces, etc) are only in tea blends for looks. Those blends you have had filled with fruit pieces are always sprayed with a flavor extracts. We will more than likely have the organic flavor extract you’re after. Try steeping a couple tiny pieces of apple or some raisins in water, you’ll quickly learn, no flavor is derived. If you want strawberry tea, add strawberry extract.
Can I add a name to my label on premade blends?
YES! First name's or nicknames work best as they are used within the description of the label. Every product has a "Personalize your label (first name)" option.
How do you ship?
USPS First Class (2-5 days): Best option for under a pound
USPS Priority (2-3 days): Automatically applied to orders over a pound
USPS Priority Mail Express (1-2 days)
Do you offer shipping through UPS or FedEx?
Hold that thought, we are working on it.
Do you offer a wholesale program?
We do offer wholesale to businesses, please contact firstname.lastname@example.org. We are happy to work with your company creating your own personalized tea blends. We also have many businesses that sell our teas (coffee shops, tea shops, student stores, etc.).
Any other questions you may have, please send them to email@example.com. Thanks, and hope your day is Tea-riffic!!